Welcome to TheZero!
Your privacy is extremely important to us. This Privacy Policy explains how TheZero (“we,” “our,” “us”) collects, uses, stores, and protects your personal information when you use our food delivery application and website (collectively referred to as the “Platform”).
1. Information We Collect
When you use TheZero, we may collect the following types of information to provide a seamless experience:
Personal Information
First Name and Last Name: To identify you and personalize your experience.
Phone Number: To verify your account, communicate delivery updates, and customer support.
Current Address: To deliver your food orders accurately.
Email Address (optional): For communication and updates regarding orders and promotions.
Location Information
We collect your current location to show nearby restaurants and deliver orders to your exact address.
You can enable or disable location access anytime through your device settings.
Media and Photos
We may request access to your photos and media only for purposes such as uploading a profile picture, proof of delivery, or sharing feedback images.
We never access your gallery or files without explicit permission.
Device Information
Device model, operating system, and IP address are automatically collected for app optimization and security purposes.
2. How We Use Your Information
We use the collected data for the following purposes:
To process and deliver your food orders.
To verify your identity and manage user accounts.
To provide customer support and resolve issues.
To send notifications regarding order status, delivery updates, and offers.
To improve our app performance and user experience.
To comply with legal and regulatory requirements.
3. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties.
However, we may share limited data with:
Delivery Partners: Your name, contact number, and delivery address to fulfill orders.
Service Providers: For payment processing, hosting, analytics, and communication services.
Law Enforcement: If required by law or to protect our legal rights and user safety.
4. Data Storage and Security
We use industry-standard encryption and secure servers to protect your personal information.
Your data is stored only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
5. Your Rights and Choices
You have the right to:
Access, correct, or update your personal details.
Withdraw consent for location or media access at any time.
Request deletion of your account and personal data.
To exercise these rights, you can contact us at [support@thezero.in
].
6. Cookies and Tracking
We may use cookies and similar technologies on our website to enhance user experience and analyze usage patterns. You can control cookie preferences through your browser settings.
7. Third-Party Links
Our app and website may contain links to third-party services (e.g., payment gateways or restaurant websites). We are not responsible for their privacy practices, so please review their policies separately.
8. Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from minors.
9. Updates to This Policy
We may update this Privacy Policy occasionally. Any changes will be notified via the app or website with a new “Last Updated” date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
TheZero Support Team
📧 support@thezero.in
🌐 www.thezero.in
